Terms of service

Welcome to Valtera Living. The terms “we”, “us” and “our” refer to Valtera Living, operated by Valtera Frameworks Pty Ltd.

Valtera Living operates this store and website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience (the “Services”). Valtera Living is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein, these “Terms of Service” or “Terms”, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot be excluded, restricted, or modified under the Australian Consumer Law or other applicable laws.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide through our store is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe products accurately.

However, product colours, dimensions, packaging, materials, or appearance may vary slightly from images or descriptions due to screen settings, supplier updates, manufacturing variation, or product availability.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

Nothing in this section excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase.

Valtera Living reserves the right to accept or decline your order for any reason at its discretion, subject to applicable law. Your order is not accepted until Valtera Living confirms acceptance.

We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Valtera Living may be unable to accommodate cancellation requests after an order is accepted or processed.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, shipping address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange in accordance with our Refund Policy.

Nothing in our Refund Policy or these Terms limits any rights you may have under the Australian Consumer Law.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include shipping charges. Applicable taxes, shipping charges, and any other charges will be shown where required before checkout is completed.

Prices posted in our online store may be different from prices offered through other channels or by third parties.

We may offer promotions from time to time. These promotions may be governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

the payment information you provide is true, correct, and complete;
you are duly authorised to use the payment method for the purchase;
charges incurred by you will be honoured by your payment provider; and
you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 — SHIPPING AND DELIVERY

We currently ship within Australia only.

Delivery timeframes are estimates only and are not guaranteed. Delivery may vary depending on product availability, supplier processing time, courier network conditions, and delivery destination.

Some products may be shipped separately if they are fulfilled from different supplier locations.

We are not responsible for delays caused by carriers, supplier processing, incorrect delivery information provided by you, or events outside our reasonable control. However, this does not limit any rights you may have under the Australian Consumer Law or other applicable laws.

For more information, please review our Shipping Policy.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement of those materials, are owned by Valtera Living, Valtera Frameworks Pty Ltd, their affiliates, or licensors, and are protected by Australian and applicable international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent.

Except as expressly provided in these Terms, nothing in these Terms grants or should be construed as granting a licence or other rights to you under any trademark, copyright, patent, or other intellectual property of Valtera Living, Valtera Frameworks Pty Ltd, Shopify, or any third party.

Unauthorised use of the Services may violate applicable intellectual property laws. All rights not expressly granted are reserved.

Valtera Living’s names, logos, product and service names, designs, and slogans are trademarks or brand assets of Valtera Living, Valtera Frameworks Pty Ltd, or their affiliates or licensors. You must not use these without prior written permission.

Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 — OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement.

We have no liability arising from or relating to your use of optional third-party tools, except to the extent liability cannot be excluded under applicable law.

Any use by you of optional tools offered through the Services is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party providers.

We may also offer new features through the Services in the future. Such new features will also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access.

If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for harm or damages related to your access of third-party websites, or your purchase or use of products, services, resources, or content on third-party websites, except to the extent liability cannot be excluded under applicable law.

Please review third-party policies and practices carefully before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Valtera Living is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our store are made directly with Valtera Living.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Valtera Living, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Valtera Living, except to the extent such release is not permitted under applicable law.

SECTION 10 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Certain personal information may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide services to you.

Please review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content, collectively “Feedback”, you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

We may use our rights under this licence to operate, provide, evaluate, enhance, improve, and promote the Services, and to perform our obligations and exercise our rights under these Terms.

You represent and warrant that:

you own or have all necessary rights to all Feedback;
you have disclosed any compensation or incentives received in connection with your submission of Feedback; and
your Feedback complies with these Terms.

We are under no obligation to:

maintain your Feedback in confidence;
pay compensation for your Feedback; or
respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, objectionable, or in violation of any party’s intellectual property rights or these Terms.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You further agree that your Feedback will not contain unlawful, abusive, obscene, or malicious material, or any computer virus or malware that could affect the operation of the Services or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of Feedback.

You are solely responsible for any Feedback you make and its accuracy.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if information is inaccurate at any time without prior notice, including after you have submitted your order, subject to applicable law.

Nothing in this section limits any rights you may have under the Australian Consumer Law or other applicable laws.

SECTION 13 — PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

for any unlawful or malicious purpose;
to violate any international, federal, state, territory, provincial, or local law, rule, regulation, or ordinance;
to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any person;
to transmit false or misleading information;
to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms;
to transmit or procure the sending of advertising or promotional material, including junk mail, chain letters, spam, or similar solicitation;
to impersonate or attempt to impersonate any person or entity; or
to engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that may harm Valtera Living, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to:

upload or transmit viruses or other malicious code;
reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;
collect or track the personal information of others;
spam, phish, pharm, pretext, or otherwise misuse the Services;
use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools, including agentic AI, or automated or manual means to access the Services; or
interfere with, bypass, or circumvent security or authorisation features, robot exclusion headers, or other measures we employ to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 — AGENTS

This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services.

“Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of, or using a person’s device, without direct supervision.

No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in this section.

In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any Service.

We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

Agents must:

in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request’s user agent string: Agent/[agent name];
not conceal or obfuscate that any access, use, or interaction is from an Agent, including by mimicking human behaviour and interaction patterns or completing or circumventing CAPTCHAs or measures intended to distinguish computer use from human use;
respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and
not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 — TERMINATION

We may terminate this agreement or your access to the Services, or any part of them, in our sole discretion at any time without notice, subject to applicable law.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination:

Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes.

We do not warrant the accuracy, completeness, or usefulness of all information on the Services, except to the extent required by applicable law.

Any reliance you place on such information is at your own risk.

Subject to any rights you may have under the Australian Consumer Law or other applicable laws, and except as expressly stated by Valtera Living, the Services and products offered through the Services are provided “as is” and “as available” for your use, without warranties, representations, or conditions of any kind, either express or implied.

We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so some of the above disclaimers may not apply to you.

SECTION 17 — LIMITATION OF LIABILITY

Nothing in this section limits any liability that cannot be excluded or limited under the Australian Consumer Law or other applicable laws.

To the fullest extent permitted by law, Valtera Living, Valtera Frameworks Pty Ltd, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, including negligence, strict liability, or otherwise, arising from your use of the Services or any products procured using the Services.

This includes, but is not limited to, claims related to any errors or omissions in content, or any loss or damage incurred as a result of the use of the Services or any content or product posted, transmitted, or otherwise made available via the Services, even if advised of their possibility, except to the extent liability cannot be excluded under applicable law.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Valtera Living, Valtera Frameworks Pty Ltd, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, payable to any third party due to or arising out of:

your breach of these Terms of Service or the documents they incorporate by reference;
your violation of any law or the rights of a third party; or
your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced.

We may control the defence and settlement of such claim at your expense, including choice of counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.

You will cooperate in the defence of indemnified claims, including by providing relevant documents.

SECTION 19 — SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion will be deemed to be severed from these Terms of Service.

Such determination will not affect the validity and enforceability of any other remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services.

They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service will not be construed against the drafting party.

SECTION 21 — ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any such attempt will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you, subject to applicable law.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services are governed by the laws of New South Wales, Australia.

You and Valtera Living submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts entitled to hear appeals from those courts.

SECTION 23 — HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice.

Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.